Business Case: CallBots managing medical appointments for Asisa Asisa – a member of the HLA group – is one of the leading insurance companies in Spain, with its own healthcare network consisting of 16 hospitals and more than 10,000 subsidized centers. They...
2 functionalities that your Contact Center management system should allow you to apply to improve your quality policy. In a scenario in which guaranteeing excellence in customer service is practically standard, it is necessary to implement a series of...
How to apply the Uncanny Valley Theory to virtual agents or CallBots? The Theory of the Uncanny Valley: methodology and subsequent interpretations. The theory of the “uncanny valley” or “inexplicable” was developed in 1970 by the robotics...
Top 5 practices to improve the productivity of your remote customer service team Over a year ago, when the pandemic caught us all by surprise, our customer service agents packed up all their equipment and switched to remote working, while our minds experienced a sense...
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