Higher lead conversion rate?
Our CRM provides all the solutions you need to convert leads into sales more efficiently. Cloud services, Speech Analytics; workflow creation and task automation; sales pipeline management; productivity control, external reporting… And what’s better? All of this can be integrated into your current platform.
Can we help you? Of course we can:
To automate processes
We are a 360º call centre solution and we have the technology and resources to combine tasks, simplify processes, and obtain maximum efficiency.
To monitor in real time
Call statistics, agent productivity and hundreds of specialist reports in real time. Select a specific moment or period of time and you will be able to consult it instantly. This way you can monitor the quality of your calls and the productivity of your agents.
To manage communications
We can integrate and manage all contact channels with your customers: chat, e-mail, SMS, telephone, social media.
To control the productivity of your team
Delivering tasks to the most appropriate agents, phone-call quality control, recordings, listening functionality, real-time reporting, employee productivity tracking, and workload distribution – everything under control!