by Cristina Martos | Feb 28, 2022 | Blog EN
Business Case: CallBots managing medical appointments for Asisa Asisa – a member of the HLA group – is one of the leading insurance companies in Spain, with its own healthcare network consisting of 16 hospitals and more than 10,000 subsidised centres. They needed to...
by Cristina Martos | Aug 13, 2021 | Blog EN
2 functionalities that your Contact Center management system should allow you to apply to improve your quality policy. In a scenario in which guaranteeing excellence in customer service is practically standard, it is necessary to implement a series of...
by Cristina Martos | Jul 15, 2021 | Blog EN
How to apply the Uncanny Valley Theory to virtual agents or CallBots? The Uncanny Valley Theory: methodology and subsequent interpretations. The “uncanny valley” or “inexplicable” theory was developed in 1970 by robotics expert Masahiro Mori and basically argues that,...
by Cristina Martos | May 18, 2021 | Blog EN
Top 5 practices to improve the productivity of your remote customer service team Over a year ago, when the pandemic caught us all by surprise, our customer service agents packed up all their equipment and switched to remote working, while our minds experienced a sense...
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