We understand that you may have questions, we are here to answer them.
How can a CallBot help me?
CallBots can eliminate waiting times, automate repetitive processes, free up your agents to do other tasks, and serve in multiple languages. But they can also reduce your costs between 60 and 80%; we have saved the best for last …
What are the differences between a CallBot and a Chat Bot?
Chat Bot work over the internet and CallBots over the telephone line. If your customers’ main communication tool is the telephone, we will make it easy for them!
Can I use CallBots without having to change platforms?
Of course: our CallBots can be integrated into any platform but it will be much easier for you to manage everything from Vozitel. Not only do we have a CRM tool but we can also include the traffic and all the channels for you to contact your customers. Managing all in one is better, right?
How can I increase my productivity?
We can help you with that; we are sure of it and here are somo exemples:
-The automatic dialer prevents an agent from having to dial each number manually, increasing productivity and the rate of calls per hour and eliminating human errors.
-Based on the rate of calls answered per hour, the predictive automatic dialer launches multiple simultaneous calls and delivers only the answered ones to the agent. This reduces waiting times for agents.
-The CRM centralises the management of contacts in a company database, accessible at all times for coordinators. It also schedules tasks, automatically performs those allowing as such, and eliminates manual management by agents.
-Massive campaigns enable you to filter databases and find out which contacts answer the phone in a certain time slot, among others. Agents can therefore focus their efforts.
-The automated massive SMS, e-mail, social messaging and call campaigns allow you to send information to all your customers effortlessly. Very convenient!
-CallBots automate processes that enable you to free up your agents from performing repetitive tasks so they can devote their time to more productive tasks.
Do you have solutions for other sectors besides those indicated on the web?
Of course: our website has limited space, but our solutions are endless and can be adapted to any sector. Tell us what you do and we will help you make the most of your work.
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