Automate tasks, manage campaigns, and handle clients from a single platform. With Vozitel, achieve maximum efficiency from day one.
Benefits from day one
Automate repetitive tasks and eliminate manual work for your team.
Reach out through the right channel with the right message, effortlessly.
100% cloud-based—no expenses on hardware or physical installations.
Activate new clients, campaigns, or channels in minutes without stopping your operation.
Monitor queues, SLAs, and performance in real-time from a single dashboard.
Record all interactions and protect the data of your end customers.
Messages and tone automatically adapted to the profile of each end customer.
Detailed reports for your clients and total visibility for your team.
Natural, realistic, and multilingual voices.
Increase response rates by using the preferred channel: voice, chat, WhatsApp, SMS, or email.
Personalization at scale for your BPO
Launch campaigns, design workflows, and access real-time metrics—all from a single platform.
Multichannel campaigns (Voice, WhatsApp, SMS, email) with customized workflows per client, SLA, and channel.
Smart distribution of contacts/tasks based on business rules, urgency, or skill.
Actionable dashboards and alerts to act on the fly.
Manage accounts and channels with personalized configurations.
Client Workspaces: Specific routing, queues, templates, and schedules for each client.
Express Onboarding: Set up new clients and channels in minutes.
Unified CRM: 360° history and full traceability per client/campaign.
Manage accounts and channels with custom settings. Adapt your resources to real volume.
Predictive dialer and load balancing to maximize occupancy.
24/7 Self-service/CallBots for spikes and repetitive tasks.
API integrations with CRM/ERP/portals to eliminate double entries and errors.
Results and TrustCampain automation
Agent productivity
Average operating costs
What do our partners think
"The self-service nature with which Vozitel has been developed allows for easy management and configuration by any type of user, without the need for technical knowledge."
Business Partner (Área de Tecnología Konecta)
Leave us your details, and we’ll take your BPO to the next level of efficiency.
We help youYes. Vozitel allows you to manage multiple campaigns and projects from one platform. This helps BPOs centralize operations, optimize resources, and reduce operating costs by working in a unified environment.
Yes. As a 100% cloud solution, users can work connected from different countries. Vozitel operates in physical contact centers, remote models, or hybrid environments without extra infrastructure.
Yes. Vozitel features blending capabilities, allowing agents to switch dynamically between outbound and inbound campaigns based on workload, optimizing agent occupancy.
Yes. Agents can participate in several projects at once, managing different interaction types from a single interface. This allows BPOs to maximize productivity and adapt resources quickly to each client’s needs.
Vozitel natively integrates multiple channels like voice, email, chat, SMS, RCS, WhatsApp, or social media into a single interface, keeping all conversations centralized in the CRM.
Yes. Vozitel is equipped to operate with secure payment gateways and PCI-DSS compliant environments, allowing BPOs to handle collections securely and meet financial data protection requirements.
