Centralize requests from all your channels, automate tasks, track in real-time, and improve both customer experience and operational efficiency. All without leaving the Vozitel ecosystem.
Benefits from day oneReduced resolution time
Prioritization and automation aimed at meeting your KPIs.
Unified incidents
A single environment, centralized traceability, and maximum efficiency.
True traceability
Full lifecycle, assigned owners, and linked conversations.
Frictionless scaling
Fast adoption, simple training, and a uniform experience.
Greater operational visibility
Real-time dashboards to decide and act.
Everything you need to resolve with agility
Phone, email, webchat, WhatsApp, or social media. Everything enters through the same system and is managed in a unified way.
Group tickets by client, category, or status. Use tags, Kanban views, and dashboards tailored to your team.
Automatically escalate critical tickets, assign owners, or trigger alerts based on SLAs or channels.
Reply directly from the ticket, with history, attachments, and customer notifications.
Analyze resolution times, volume by channel, SLA compliance, and team productivity.
Results and Trustin resolution times
in operational visibility
in assignment or duplication errors
What do our partners think
"With Vozitel, we manage tickets from any channel without duplications or loss of information."
COO BJS Legal Services
"The traceability and real-time dashboards have improved how we work and how we respond."
Director de Sistemas Terránea
Are you ready to resolve more, with less effort and a better experience for your customer?
We help youWe answer all your questions about the Vozitel service.
Yes. Vozitel incorporates a fully integrated ticketing system that allows recording and managing incidents, inquiries, or requests in a structured and traceable way. Every interaction is linked to a ticket, allowing for complete tracking of status, history, and resolution within the omnichannel CRM.
No. The ticketing system is part of the Vozitel functional ecosystem, so its use does not require external tools or additional developments. This allows organizations to reduce technology costs and simplify operations by working with a single integrated platform.
Yes. Vozitel offers unified control panels where agents and supervisors can clearly view the status of tickets, open incidents, ongoing requests, or pending inquiries. This centralized view facilitates task prioritization, improves response times, and optimizes customer service quality.
