Manage inbound and outbound calls with intelligence. Automate the repetitive, prioritize the important, and offer a seamless experience from the first contact with an integrated cloud virtual switchboard.
Benefits from day one
Routing that improves the experience
Every call goes to the right agent/queue/channel based on rules, urgency, and profile.
More conversion at a lower cost
Efficient dialing (predictive/progressive/automated with CallBots) and reduced downtime.
100% cloud technology, zero friction
Agile, scalable, secure, and easy-to-use implementation.
All in one single platform
Virtual switchboard natively integrated with your CRM.
Everything you need to manage voice efficiently
Queues by priority, client, or language; schedules, agents, and distribution logic.
Call monitors, queues, and connected agent control. Performance reports.
Apply business logic, SLAs, and preferred channel.
Predictive/progressive/automated and local numbers based on destination.
Avoid wait times, allow self-service and automatic retries.
Voice, WhatsApp, chat, email, and CRM in a single platform.
Authorized by the CNMC in Spain and connected with international operators in more than 140 countries.
Results and Trust
Que opinan nuestros partners 
“La centralita de Vozitel nos permite gestionar picos sin perder calidad ni clientes.”
“Con Vozitel implementamos una centralita flexible, que se adapta a nuestras campañas y cambia con nosotros sin necesidad de soporte externo.”
Leave us your details and we will show you how to improve your SLA and reduce wait times.
We help youYes. Vozitel is registered as a communications operator with the CNMC, which guarantees that its telecommunications services comply with current regulations in Spain and can offer numbering, voice, and electronic communications services with full legal security.
Yes. The platform allows you to contract and manage Intelligent Network numbering. This makes it easier for companies to implement customer service lines, commercial lines, or specific campaigns without revealing their geographical location to the end customer.
Yes. Vozitel allows you to acquire and manage local and international geographic numbering from over 140 countries, facilitating a telephone presence in multiple markets.
Yes. The platform allows for numbering in mobile phone format (as long as its final use complies with the law), which can improve response rates in outbound campaigns by appearing more familiar and trustworthy.
Yes. Vozitel allows the integration and management of proprietary numbering pools, making it easy to personalize the numbers used in outbound campaigns. This helps improve contactability and reduce the risk of being labeled as SPAM.
